Improve Home Health & Hospice CAHPS Scoring Bundle

This is for new agencies looking to participate in our next research cohort beginning Fall 2024. Current agencies looking to extend access to education or purchases made outside of research cohort should be made with the individual course selections. If you have more than 1,000 users or need to be invoiced, please email ldoak@berrydunn.com.

For home health agencies, the move toward Home Health Value-Based Purchasing (HHVBP) means that 30% of an agency’s success is defined by patient satisfaction scores. This trend is being closely followed by hospice organizations as family satisfaction scores begin to receive greater scoring in overall quality. Raising these scores is difficult, but there are evidence-based approaches that work.

BerryDunn, lead researcher of the National Healthcare at Home Best Practices and Future Insights Study, is launching a new research study to help agencies improve their CAHPS Star Ratings through implementation of research-based initiatives.

Research has shown that when patient values and patient preferences are prioritized through person-centered care, the number of extremely satisfied patients significantly improves. The goal of this project is to help skilled and non-skilled caregivers implement a model of person-centered care to help improve their agency’s patient and family satisfaction scores.

Join us for this limited opportunity
For phase one of this project, we are inviting 100 agencies to participate in a six-month education program focused on building caregiver skills in person-centered care as well as supervisory training in employee engagement and retention. The project combines one-on-one consulting with leading industry experts and robust online education modules. Through our research collaboration, agencies that use CAHPS services through SHP will have their scores sent automatically prior to and after the project for more streamlined analysis.

What is included
Participating agencies will receive:

• A consulting call with agency leadership to review current CAHPS and employee engagement/turnover scores, and discuss areas of improvement
• Employee course: Building a culture of exceptional customer experience
• Caregiver course: Person-centered care (PCC) to improve patient satisfaction
• Optional PCC mentorship program for caregivers
• Supervisor course: Supervising for improved employee engagement
• Comprehensive training materials
• Three hours of consultation to discuss progress and next steps
• At the conclusion of the six months, a comprehensive report and future roadmap
• Six additional months of monitoring agency metrics

Participation fee
Due to data integrity pricing for this project is based on number of users. See pricing schedule above.

Sign up today
We anticipate that this program will fill quickly, so register today to secure your spot. If you’d like more information, contact Lindsay Doak, Senior Manager and Director of the National Healthcare at Home Best Practices and Future Insights Study at ldoak@berrydunn.com.

Mary Narayan, RN, PhD
CEO
Narayan Associates

Lindsay Doak, MBA
Research Director
BerryDunn

Pricing for this course is based on number of users.

Due to the sensitive nature of the content, we cannot issue refunds. Seats also cannot be transferred as that negatively impacts data integrity.

For invoicing, please contact hcresearch@berrydunn.com.